Frequently Asked Questions

General Information

What is PayNet?

PayNet is a peer-to- peer (P2P) payment platform that offers next generation financial technology services. Empowering businesses, government agencies and consumers with value added services in real time, anywhere, anytime without borders.

Why should I use PayNet?

PayNet is a comprehensive payment platform designed to empower you to manage your funds anytime, anywhere. PayNet provides you with the ability to access and send funds instantly, securely, and affordably to any other PayNet account. You can also use your PayNet account to pay for bills, buy prepaid services, deposit into Philippine bank accounts, and pay for goods and services at our affiliated online and retail merchant partners. Plus, you can use your prepaid MasterCard or Visa to withdraw cash from almost all ATM’s in the world, and pay for goods and services anywhere where MasterCard or Visa is accepted.

What makes PayNet different from online banking?

With online banking, you are often limited to one single bank / the bank of your account when doing transactions. PayNet allows you to do payment transactions through a number of channels. You can do transactions using a number of partner banks, institutions, and outlets that can be linked to your account. You can also do these transactions 24/7 in real time, even when the banks are closed!

Is PayNet secure?

Yes. PayNet uses the highest security and encryption level when handling your information and transactions. Your account information will never be revealed or be visible to other PayNet members, including anyone who you have sent points to or third parties that use our services except with your express permission or if we are required to do so pursuant to a court order or other legal process.

How are my funds stored? How can I be assured that this is not some fly-by- night company?

Your funds remain on your PayNet account until you decide to convert them to cash or use them to buy prepaid services, pay for bills, shop online, or transfer funds. We will not have control over your funds; only you can make transactions.

Is PayNet licensed and regulated?

PayNet’s advanced security assures members that data integrity and privacy are held to the highest standards in compliance with banking and regulatory requirements for worry-free transactions.

Where is PayNet’s office located?

PayNet’s head office is located in LTA Building, 118 Perea Street Legaspi Village Makati, Manila 1229.

How can I contact PayNet for questions and assistance?

For assistance or account concerns, you may email us at Support@PayNet.ph or chat with us by clicking the “Live Chat” when you log in to your dashboard.

How do I contact PayNet for business partnership?

For business partnership, you may email us at Sales@PayNet.ph your company name and contact number and our Sales Team will get in touch with you for a demo and proposal.

Creating an Account

Who can sign up for an account?

Any individual 13 years of age and over can sign up and create an account with us. Those below 18 years old may sign up for an account but will require parental consent when requesting for a card. Additional requirements might also be requested for those below 18 when validating the account.

How do I create an account?

Signing up for a PayNet account is easy and only takes a few minutes.

  1. Go to https://secure.paynet.io/signup.html and register your email address and/or mobile number, and create your password.
  2. An e-mail and/or SMS with an activation link will be sent to your registered e-mail address and/or mobile number.
  3. Click the link to begin activation or reply ‘GO’ to 0977.836.8888 or 0949.880.8888.
  4. Once activated, you must fill out all required information and submit/upload two (2) valid IDs and/or proof of billing to complete account verification.
  5. Once the submitted IDs are approved, you will be scheduled for a video call with our Customer Service Team.
What is the activation link for?

The activation link is sent to your registered email address and/or mobile number. Clicking the activation link confirms that your email address and/or mobile number is/are valid. You must activate your account to proceed with registration.

What if I do not receive my activation link?

Check your spam or junk folder to make sure you did not receive any activation link. If so, email us at Support@PayNet.ph and someone from our Customer Support team will assist you.

Why do you need to provide an email address and/or mobile number?

The email address and/or mobile number you register with PayNet will be your unique ID and will serve as your username when you log in. Only one email address is allowed per member.

What information must be provided to open an account?

After activating your account, you will be prompted to fill out basic information details such as your First & Last Name, Address, and Birthdate. You will also be asked to create your unique Transaction PIN. Lastly, to verify your account, you must submit via email or upload a copy of two (2) valid government-issued IDs. Should you not have a second ID, you may submit any billing statement as secondary proof of identity.

Verifying your Account

What is a verified account?

A verified account means you have completed all required information including submission of two valid government-issued IDs and/or proof of billing, allowing you full access to and use of PayNet features. You can see status of your account (‘Verified’ or ‘Unverified’) on your profile.

How do I verify my account?

To verify your PayNet account, you must complete all required Profile Information and submit two valid government-issued IDs and/or billing proof. To do this, simply select Profile, fill out all required fields, and click ‘Submit ID Online’ to submit proof of identity and/or proof of billing.

How long does it take for my account to be verified?

Once uploaded, your ID will be reviewed and approved within 1 business day. For concerns or to speed up the verification process, you may email us at Support@PayNet.ph or message us via our Live Chat feature when you log in to your account.

What are the acceptable IDs?

When submitting an ID, it must show the front and back of your ID. The file must be in JPG or PNG, and not less than 1MB. A valid ID must bear your complete name, date of birth, ID picture and signature and the proof of billing is a document displaying your complete name and home address and is issued not later than 3 months. See list of accepted IDs and proof of billing – http://paynet.ph/faq/valid-ids.

Why do you need my ID or proof of billing?

We require submission of two valid government-issued IDs or proof of billing for security and regulatory compliance. The government-issued ID and billing statement are used to reconcile against your profile to ensure the validity and legitimacy of your account information. This is also to ensure all PayNet members a secure environment.

I already submitted an ID but my profile is still in red and says ‘Unverified’. What should I do?

Please allow a period of 1 business day or less for our team to review your profile and submitted ID. You will be receiving an email notifying you whether your ID has been ‘Approved’ or ‘Declined’. Should your account remain unverified after 1 business day, contact our support team at Support@PayNet.ph . You may also try logging out of your account upon completion of your profile to refresh the system. You will be seeing your completed credentials and account status on your next log in.